Can I talk to a new manager while my property is managed elsewhere?
Yes. An initial conversation can help you compare the service you need and a proposed scope. Before committing to a start date, check the existing appointment and confirm how it will end. Plan the agency handover separately from any decisions about the tenancy.
1. Check your existing appointment
Locate your signed appointment and any variations. Check its type, cancellation provisions, fees and outstanding responsibilities. Queensland’s Office of Fair Trading explains written agent appointments and continuing appointments in the official source below. Confirm the applicable notice and dates before sending instructions; get independent advice if the terms are unclear.
2. Explain what you want to improve
Bring two or three examples: an update you could not understand, a maintenance decision you struggled to track, or a question about your statement. Describe the result you need, such as a clearer owner update or an agreed process for approving repairs. Ask how the proposed manager would handle that situation.
3. Agree the handover in writing
Confirm the new appointment, the agreed start date and who will coordinate with the outgoing agency. Ask both agencies to identify the records, keys and account information needed and how they will be transferred securely.
- Tenancy agreement, condition reports and relevant correspondence.
- Rent ledger, owner statements and outstanding invoices.
- Keys, maintenance history and work still in progress.
- The agreed communication about the managing contact and payment instructions.
4. Reconcile the first update
Keep the closing information from the outgoing manager and compare it with the opening information from the new manager. Raise missing documents, unexplained balances or incomplete jobs promptly. Confirm any change to payment instructions through a trusted contact before acting on it.
What should I send for an initial enquiry?
Your suburb, property type, whether the property is occupied, preferred timing and the main concern are enough to start. Use the general form for this summary; arrange a secure channel for tenancy and financial records later.
Discuss rental management with our local team or compare the scope and fees of a management proposal.
Official sources & review date
Sources checked on . This guide is general information. Your appointment, tenancy and circumstances need individual review; seek independent legal advice where needed.